WhatsApp Automation & AI Chatbots for Business

Less repeated effort. More steady growth.

The Monkey is the conversation automation unit at Lumia MKT. Agile, curious and clever, it builds AI assistants that reply to your customers in seconds, answer frequently asked questions, book appointments and move every conversation toward a sale.

We automate WhatsApp Business, Instagram, Messenger and your website, and connect them to your CRM so no lead slips through the cracks. Your team only gets the conversations that need a human touch.

What the Monkey does for your brand

AI chatbots

Assistants trained on your business information that chat naturally.

WhatsApp Business API

Verified number, approved bulk messaging, catalogs and interactive buttons.

Instagram and Messenger

Automatic replies to messages, comments and stories.

CRM integration

Every contact is logged and sorted into your sales funnel.

Scheduling and follow-up

Appointments, reminders and follow-up messages with no manual work.

Conversation analytics

We track what your customers ask and optimize the flows with AI.

A sale at 11:48 PM, while your whole team is asleep

This is how an AI assistant chats on WhatsApp: it understands, answers, recommends and books. Here's a sample conversation for an aesthetic clinic.

Replies in seconds, 24/7
Qualifies the lead and saves their details to your CRM
Books appointments and sends reminders
Hands off to a human agent when needed

Clínica AuraAI assistant · online

What is WhatsApp automation?

It is setting up flows and assistants that automatically reply to your customers' messages. It can be as simple as a welcome menu or as complete as an AI agent that understands open questions, checks your catalog, sends quotes and books appointments.

Across Latin America, and for many Hispanic customers in the US, sales often start on WhatsApp. Replying fast is the difference between closing the sale and losing it to a competitor: a customer who waits hours for an answer usually buys from whoever replied first.

AI chatbots that sound human

Rigid menu bots are no longer enough. Our assistants use language models trained on your company's information: services, prices, hours, policies and FAQs. They reply in your brand voice and know when to hand the conversation to a person.

A close-to-home example: right here on this site you can chat with Luz, Lumia's AI assistant, from the "Ask Luz" button.

Automation plus paid media: the complete funnel

When we combine automation with the Lion's paid media campaigns, everyone who clicks a WhatsApp ad gets an instant reply and is logged in your CRM. That way you can measure the real cost of every sale. Ready to let the Monkey light up your inbox?

How we work with you

Conversation map
We identify questions, objections and sales paths.
Training
We load your information and define the tone.
Integration
We connect WhatsApp, social media and your CRM.
Continuous improvement
We review conversations and optimize every month.

AI automation: frequently asked questions

Have another question? Message us and we'll get back to you today.

Do I need the WhatsApp Business API?

For advanced automation and several agents on the same number, yes. We guide you through the entire verification process with Meta.

Will the chatbot replace my sales team?

No. It filters leads, handles the repetitive questions and hands your team qualified conversations. Your reps sell more because they spend their time on people who are ready to buy.

What happens if a customer asks something the bot does not know?

The assistant recognizes it and transfers the conversation to a person on your team, with the full context of what has been discussed.

Does it work with my current CRM?

We integrate with the most popular CRMs, like HubSpot, Kommo or Zoho, and with Google Sheets if you are just getting started.